SHOP RULES

The following Regulations define the general conditions of sale applicable in our online store available at finedayrecovery.com, run by MYSTIPHARMA sp. z o.o., ul. Gospodarcza 26, 20-213 Lublin, NIP 9462714968, REGON 521260108. The share capital is PLN 5,000.00. The company is entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000954869.

1. Scope of application of the regulations.

The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.

The consumer is in accordance with art. 22 of the Civil Code, a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.

According to art. 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

Other or supplementary Regulations and General Commercial Terms and Conditions used by Entrepreneurs do not apply – they will become part of the contract only if we give express, written consent to it.

2. Conclusion of the contract.

The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. In order to submit an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add selected products to the shopping cart and submit a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order using the available functionalities and messages appearing during the ordering process. By clicking on the order summary page on the button confirming and finalizing the order, you place an order for the products in the basket.

After placing your order, you will receive an automatically generated system-generated e-mail confirming that your order has been registered. This message is not tantamount to a declaration of acceptance of your offer and conclusion of a sales contract. The sales contract is concluded after verifying whether the order can be accepted for execution and acceptance of your offer, which takes place via a separate e-mail with information about generating a bill of lading. Upon receipt of such a statement by you, a sales contract is concluded.

3. Language and rules for consolidating the contract.

We save the content of the contract and send you the order details and our Terms and Conditions by e-mail. You can also check your order information through your customer account. The Regulations are also made available on the website of our online store in a way that allows you to obtain, reproduce and record the content.

4. Delivery of products.

Within Poland, shipping is free. The ordered products are delivered via courier companies cooperating with us. Detailed information in this regard can be found when placing an order and in a special information tab on our store’s website.

We sell the products offered in the store only by mail order. Unfortunately, personal collection is not possible.

5. Payments.

The following payment methods are available to you in our online store:

  • Cash on delivery upon delivery.
  • Electronic payments (e-payments) via an online payment service.

The entity providing online payment services is STRIPE.

Stripe

Electronic payment methods available.

Credit cards:

  • Visa
  • Visa Electron
  • Mastercard
  • MasterCard Electronic
  • Maestro

Other methods:

  • BLIK
  • Google Pay
  • Apple Pay

Detailed information on possible payment methods, including online payment services integrated with our store and available types of e-payments as well as possible additional costs, are presented when placing an order and on our store’s website in a special information tab on payment methods.

6. Right of withdrawal.

Consumers have a statutory right to withdraw from the contract, in accordance with the information contained in the instruction on the right to withdraw from the contract.

The right to withdraw from the contract is also granted to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Register and Information on Economic Activity. Other entrepreneurs are not entitled to withdraw from the contract.

7. Reservation of ownership of things.

The products ordered in the store remain our property until full payment of the sale price.

8. Damage caused during transport.

Applies to Consumers: in the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.

9. Complaints: compliance of the goods with the contract / defects.

Applies to Consumers: we are obliged to deliver goods without defects. In the event of non-compliance of the goods with the contract, the Consumer has the rights set out in Chapter 5a of the Act on Consumer Rights. On the terms set out therein, the Consumer may demand repair or replacement of goods that are not in accordance with the contract, or submit a statement about reducing the price of the goods or withdraw from the contract. We are responsible for the lack of conformity of the goods with the contract revealed within 2 years of their delivery, unless we have specified a longer shelf life for a given product – in which case the longer period applies.

In the event of non-compliance of the goods with the contract, the above provisions regarding the Consumer also apply to a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject matter performed by economic activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

Complaints can be submitted:

  • via e-mail to the following address: info@mystipharma.com
  • in writing to the address: MYSTIPHARMA sp. z o.o., ul. Gospodarcza 26, 20-213 Lublin
  • telephone contact is possible at the following telephone number: +48 600 002 314

Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.

Applies to Entrepreneurs: (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these people – the so-called “quasi-consumers”, i.e. sole traders exercising certain consumer rights ): in the case of a sales contract concluded with the Entrepreneur, pursuant to Article 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.

Our customer service is at your disposal: Monday to Friday from 8:00 to 16:00

Pobierz formularz zwrotu/reklamacji Download complaint form.

10. Services provided electronically.

In order to use our online store, including viewing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. In the browser settings, it is recommended to enable JavaScript and saving cookies. Users are obliged to use the online store in a manner consistent with the law and decency, it is forbidden to provide illegal content.

We take all necessary actions to ensure the fully correct operation of the website and interface of our online store to the extent that results from the current technical knowledge and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of setting up a customer account – if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of the irregularity.

11. Code of Good Practice.

We have voluntarily adhered to the “Trusted Shops Quality Criteria” available at this link.

12. Out-of-court dispute resolution.

Please be advised that Consumers have the option of using an out-of-court method of dealing with complaints and pursuing claims. Information on how to access the above. Dispute Resolution Mode and Procedures can be found at the following address: www.uokik.gov.pl in the bookmark „Polubowne rozwiązywanie sporów konsumenckich”.

In addition, at the address: http://ec.europa.eu/consumers/odr

Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of a distance sales contract or contract for the provision of services.

The use of the above out-of-court means of pursuing claims and settling disputes is voluntary and may only take place if both parties to the dispute (consumer and seller) agree to it.

13. Final Provisions.

None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any discrepancies between the provisions of these Regulations and the rights of Consumers resulting from generally applicable regulations – in place of the challenged provisions of the Regulations, statutory regulations will always apply.

In the case of Entrepreneurs, all contracts concluded with us are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

In the case of Entrepreneurs, legal persons under public law or separate public-law entities, the court competent for our registered office will be the court competent for resolving all disputes arising from contractual relations between us and you. The preceding sentence does not apply to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.